Customer Support That Answers, Not Tickets That Wait

Tai TMS is dedicated to delivering top-tier customer service to freight brokers and 3PLs.

• In-house team: led by logistics software experts with over 20 years in freight.
• No hourly fees: help is included, so your team never hesitates to ask.
• Four ways in: in-app request, phone, email, or the knowledge base.

Comprehensive Support For Your Success

Tai offers in-house support with a dedicated team of experts, led by logistics software experts with over 20 years of freight software experience. Our support team is here to ensure your success.

In-App Support Request

The best way to contact support: select "Support Request" from the navigation drop down menu, within the Tai TMS software.

Phone Support

Contact us by phone at 877-847-8680, and then press 2 to reach the IT support team. Our team is available during regular business hours.

Email Support

If you are unable to create a support request online, you can reach us via email at support@tai-software.com.

Our Address

401 Main St Suite 201, Huntington Beach, CA 92648.

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years of freight software experience on the support team

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ways to reach us, from in-app to phone

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operational hours saved across Tai TMS customers

Your Leading Partner in Transportation and Logistics Software

Tai TMS is a leader in Transportation and Logistics Software, focused on easy to use solutions that connect freight brokers and their carriers through automation. Tai's best in class support gives you multiple levels of support, from self help and training with our Learning Management Platform, to access to our IT support team.

How We Support You

The Best Customer Service in the Industry

To provide freight brokers and 3PLs with the best customer service in the industry.

Experienced Professionals

Our team is composed of experienced and professional individuals, equipped with technical skills and knowledge of the freight industry.

Enhanced Support and Simplified Shipment Management

We want to make sure you have a great experience with your TMS. When you need help our team is available without hourly support fees.